Frequently Asked Questions
What is your shipping policy?
We offer free shipping worldwide for orders over $49! Once your order is placed, it will be processed within 1-3 business days, and delivery typically takes 7–30 business days depending on your location. We’ll provide you with a tracking number so you can follow your package's journey!
Do you offer returns or exchanges?
Unfortunately, we do not accept returns or exchanges. However, if your order hasn’t shipped yet, you can request a refund within 24 hours of placing your order. We appreciate your understanding as we work to keep things fair for our small business.
What if my item is damaged during shipping?
Oh no! If your item arrives damaged, please take a photo and email us within 48 hours of delivery. We’ll work with you to resolve the issue and ensure you’re taken care of!
What can I expect with my order?
Every product comes beautifully packaged in a box, and we include a surprise gift with your order! We want to make your experience delightful from start to finish.
How can I contact customer service?
We’re here for you! If you have any questions or need assistance, feel free to email us at info@cutecar.ca. We strive to respond within 24 hours, so you won’t be left waiting!
What if I change my mind after placing an order?
If you change your mind, please reach out to us within 24 hours of your order to request a refund, as we cannot accommodate changes once the order has shipped. We appreciate your understanding!
Can I track my order?
Absolutely! Once your order has shipped, you’ll receive a tracking number via email. You can use this number to check the status of your package anytime.
Do you ship internationally?
Yes, we ship worldwide! Just remember, some countries may have additional customs fees or taxes that we cannot control. But we promise your goodies are worth it!